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Chapter 4 A Discussion

Later That Same DayWhen Michael finished tell the story, he looked around the room and saw his former classmatessmiling at him.

  Several thanked his and said they got a good deal out of the story.

  Nathan asked the group, "What would you thinking of getting together later and maybe discussingit?"Most of them said they would like to talk about it, and so they arranged to meet later for a drinkbefore dinner.

  That evening, as they gathering in a hotel lounge, they began to kid each other about finding their"Cheese" and seeing themselves in the maze.

  Then Angela asked the group good-naturedly, "So, who were you in the story? Sniff, Scurry, Hemor Haw?"Carlos answered, "Well, I was thinking about that this afternoon. I clearly remember a time before Ihad my sporting good business, when I had a rough encounter with change.

  "I wasn't Sniff - I didn't sniff out the situation and see the change early. And I certainly wasn'tScurry - I didn't go into action immediately.

  "I was more like Hem, who wanted to stay in familiar territory. The truth is, I didn't want to dealwith the change. I didn't even want to see it."Michael, who felt like no time had passed since he and Carlos were close friends in school, asked,"What are we talking about here, buddy?"Carlos said, "An unexpected change of jobs."Michael laughed. "You were fired?""Well let's just say I didn't want to go out looking for New Cheese. I thought I had a good reason why change shouldn't happen to me. So I was pretty upset at the time."Some of their former classmates who had been quiet in the beginning felt more comfortable now andspoke up, including Frank, who had gone into the military.

  "Hem reminds me of a friend of me," Frank said, "His department was closing down, but he didn'twant to see it. They kept relocating his people. We all tried to talk to him about the many otheropportunities that existed in the company for those who wanted to be flexible, but he didn't think hehad to change. He was the only one who was surprised when his department closed. Now he'shaving a hard time adjusting to the change he didn't think should happen."Jessica said, "I didn't think it should happen me either, but my "Cheese" has been moved more thanonce."Many in the group laughed, except Nathan.

  "Maybe that's the whole point." Nathan said. "Change happens to all of us."He added, " I wish my family had heard the Cheese story before this. Unfortunately we didn't wantto see the changes coming in our business, and now it's too late - we're having to close many of ourstories."That surprised many in the group, because they thought Nathan was lucky to be in a securebusiness he could depend on, year after year.

  "What happened?" Jessica wanted to know.

  "Our chain of small stores suddenly became old fashioned when the mega-store came to town withits huge inventory and low prices. We just could compete with that.

  "I can see how that instead of being like Sniff and Scurry, we were like Hem. We stayed where wewere and didn't change. We tried to ignore what was happening and now we are in trouble. Wecould have taken a lesson or two from Haw."Laura, who had become a successful business-woman, had been listening, but had said very littleuntil now. "I thought about the story this afternoon too," she said. "I wondered how I could be more like Haw and see what I'm doing wrong; laugh at myself; change and do better."She said, "I'm curious. How many here are afraid of change?" No one responded, so shesuggested, "How about a show of hands?"Only one hand went up. "Well, it looks like we've got one honest person in out group!" she said.

  And then continued, "Maybe you'll like this next question better. How many here think otherpeople are afraid of change?" Everyone raised their hands. Then they all started laughing.

  "What does that tell us?""Denial," Nathan answered.

  Michael admitted, "Sometimes we're not even aware that we're afraid. I know I wasn't. When Ifirst heard the story, I loved the question, "What would you do if you weren't afraid?"Then Jessica added, "Well, what I got from the story is that change is going to happen - whether I'mafraid of it, or whether I like it, or not.

  "I remember years ago when our company was selling sets of encyclopedia books. One persontried to tell us that we should put our whole encyclopedia on a single computer disk and sell it for afraction of the cost. It would cost us so much less to manufacture and so many more people couldafford it. But we all resisted.""Why did you resist?" Nathan asked.

  "Because, we believed then that the backbone of our business was our large sales force, who calledon people door-to-door. Keeping our sales force depended on the big commissions they earnedfrom the high price of our product. We had been doing this successfully for a long time and thoughtit would go on forever.""It was your 'Cheese'" Nathan said.

  "Yes, and we wanted to hand on to it.

  "When I think back on what happened to us, I see that it's not just that they 'moved the Cheese', but that the 'Cheese' has a life of its own and eventually runs out.

  "Anyway, we didn't change. But a competitor did and our sales fell badly. We've been goingthrough a difficult time. Now, another big technological change is happening in the industry and noone at the company seems to want to deal with it. It doesn't look good. I think I could be out of ajob soon.""It's maze time!" Carlos called out. Everyone laughed, including Jessica.

  Carlos turned to Jessica and said, "It's good that you can laugh at yourself."Frank offered, "That's what I got out of the story. I tend to take myself too seriously. I noticedhow Haw changed when he could finally laugh at himself and at what he was doing. No wonder hewas called Haw."Angela asked, "Do you think that Hem ever changed and found New Cheese?"Elaine said, "I think he did.""I don't," Cory said. "Some people never change and they pay a price for it. I see people like Hemin my medical practice. They feel entitled to their 'Cheese'. They feel like victims when it's takenaway and blame others. They get sicker than people who let go and move on."Then Nathan said quietly, as though he was talking to himself, "I guess the question is, 'What do weneed to let go and what do we need to move on to?"No one said anything for a while.

  "I must admit," Nathan said, "I saw what was happening in other parts of the country, but I hoped itwouldn't affect us. I guess it's a lot better to initiate change while you can than it is to try to reactand adjust to it. Maybe we should move our own Cheese.""What do you mean?" Frank asked.

  Nathan answered, "I can't help but wonder where we would be today if we had sold the real estateunder all our old stores and built a great modern store to compete with the best of them." Laura said, "Maybe that's what Haw meant when he wrote on the wall 'Savor the adventure andmove with the Cheese.'"Frank said, "I think some things shouldn't change. For example, I want to hold on to my basicvalues. But I realize now that I would be better off if I had moved with the 'Cheese' a lot sooner inmy life.""Well, Michael, it was a nice little story," Richard, the class skeptic, said, "but how did you actuallyput in use in your company?"The group didn't know it yet, but Richard was experiencing some changes himself. Recentlyseparated from his wife, he was now trying to balance his career with raising his teenagers.

  Michael replied, "You know, I thought my job was just to manage the daily problems as they came upwhen I should have been looking ahead and paying attention to where we were going.

  "And boy did I manage those problems ? twenty-four hours a day. I wasn't a lot of fun to be around.

  I was in a rat race and I couldn't get out.

  "However, after I first heard the story of "Who Moved My Cheese?" and saw how Haw changed,"Michael continued, "I realized that my job was to paint a ............

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