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The Post-Office
Any Englishman or Frenchman residing in the American States cannot fail to be struck with the inferiority of the post-office arrangements in that country to those by which they are accommodated in their own country. I have not been a resident in the country, and as a traveler might probably have passed the subject without special remark, were it not that the service of the post-office has been my own profession for many years. I could therefore hardly fail to observe things which to another man would have been of no material moment. At first I was inclined to lean heavily in my judgment upon the deficiencies of a department which must be of primary importance to a commercial nation. It seemed that among a people so intelligent, and so quick in all enterprises of trade, a well-arranged post-office would have been held to be absolutely necessary, and that all difficulties would have been made to succumb in their efforts to put that establishment, if no other, upon a proper footing. But as I looked into the matter, and in becoming acquainted with the circumstances of the post-office learned the extent of the difficulties absolutely existing, I began to think that a very great deal had been done, and that the fault, as to that which had been left undone, rested not with the post-office officials, but was attributable partly to political causes altogether outside the post-office, and partly — perhaps chiefly — to the nature of the country itself.

It is I think undoubtedly true that the amount of accommodation given by the post-office of the States is small, as compared with that afforded in some other countries, and that that accommodation is lessened by delays and uncertainty. The point which first struck me was the inconvenient hours at which mails were brought in and dispatched. Here in England it is the object of our post-office to carry the bulk of our letters at night; to deliver them as early as possible in the morning, and to collect them and take them away for dispatch as late as may be in the day; so that the merchant may receive his letters before the beginning of his day business, and dispatch them after its close. The bulk of our letters is handled in this manner, and the advantage of such an arrangement is manifest. But it seemed that in the States no such practice prevailed. Letters arrived at any hour in the day miscellaneously, and were dispatched at any hour, and I found that the postmaster at one town could never tell me with certainty when letters would arrive at another. If the towns were distant, I would be told that the conveyance might take about two or three days; if they were near, that my letter would get to hand “some time tomorrow.” I ascertained, moreover, by painful experience that the whole of a mail would not always go forward by the first dispatch. As regarded myself this had reference chiefly to English letters and newspapers. “Only a part of the mail has come,” the clerk would tell me. With us the owners of that part which did not “come,” would consider themselves greatly aggrieved and make loud complaint. But in the States complaints made against official departments are held to be of little moment.

Letters also in the States are subject to great delays by irregularities on railways. One train does not hit the town of its destination before another train, to which it is nominally fitted, has been started on its journey. The mail trains are not bound to wait; and thus, in the large cities, far distant from New York, great irregularity prevails. It is I think owing to this — at any rate partly to this — that the system of telegraphing has become so prevalent. It is natural that this should be so between towns which are in the due course of post perhaps forty-eight hours asunder; but the uncertainty of the post increases the habit, to the profit of course of the companies which own the wires, but to the manifest loss of the post-office.

But the deficiency which struck me most forcibly in the American post-office, was the absence of any recognized official delivery of letters. The United States post-office does not assume to itself the duty of taking letters to the houses of those for whom they are intended, but holds itself as having completed the work for which the original postage has been paid, when it has brought them to the window of the post-office of the town to which they are addressed. It is true that in most large towns — though by no means in all — a separate arrangement is made by which a delivery is afforded to those who are willing to pay a further sum for that further service; but the recognized official mode of delivery is from the office window. The merchants and persons in trade have boxes at the windows, for which they pay. Other old-established inhabitants in town, and persons in receipt of a considerable correspondence, receive their letters by the subsidiary carriers and pay for them separately. But the poorer classes of the community, those persons among which it is of such paramount importance to increase the blessing of letter writing, obtain their letters from the post-office windows.

In each of these cases the practice acts to the prejudice of the department. In order to escape the tax on delivery, which varies from two cents to one cent a letter, all men in trade, and many who are not in trade, hold office boxes; consequently immense space is required. The space given at Chicago, both to the public without and to the official within, for such delivery, is more than four times that required at Liverpool for the same purpose. But Liverpool is three times the size of Chicago. The corps of clerks required for the window delivery is very great, and the whole affair is cumbrous in the extreme. The letters at most offices are given out through little windows, to which the inquirer is obliged to stoop. There he finds himself opposite to a pane of glass with a little hole, and when the clerk within shakes his head at him, he rarely believes but what his letters are there if he could only reach them. But in the second case, the tax on the delivery, which is intended simply to pay the wages of the men who take them out, is paid with a bad grace; it robs the letter of its charm, and forces it to present itself in the guise of a burden: it makes that disagreeable which for its own sake the post-office should strive in every way to make agreeable. This practice, moreover, operates as a direct prevention to a class of correspondence which furnishes in England a large proportion of the revenue of the post-office. Mercantile houses in our large cities send out thousands of trade circulars, paying postage on them; but such circulars would not be received, either in England or elsewhere, if a demand for postage were made on their delivery. Who does not receive these circulars in our country by the dozen, consigning them generally to the waste-paper basket, after a most cursory inspection? As regards the sender, the transaction seems to us often to be very vain; but the post-office gets its penny. So also would the American post-office get its three cents.

But the main objection in my eyes to the American post-office system is this, that it is not brought nearer to the poorer classes. Everybody writes or can write in America, and therefore the correspondence of their millions should be, million for million, at any rate equal to ours. But it is not so; and this I think comes from the fact that communication by post-office is not made easy to the people generally. Such communication is not found to be easy by a man who has to attend at a post-office window on the chance of receiving a letter. When no arrangement more comfortable than that is provided, the post-office will be used for the necessities of letter writing, but will not be esteemed as a luxury. And thus not only do the people lose a comfort which they might enjoy, but the post-office also loses that revenue which it might make.

I have said that the correspondence circulating in the United States is less than that of the United Kingdom. In making any comparison between them, I am obliged to arrive at facts, or rather at the probabilities of facts, in a somewhat circuitous mode, as the Americans have kept no account of the number of letters which pass through their post-offices in a year; we can, however, make an estimate, which, if incorrect, shall not at any rate be incorrect against them. The gross postal revenue of the United States for the year ended June 30th, 1861, was in round figures 1,700,000l. This was the amount actually cashed, exclusive of a sum of 140,000l. paid to the post-office by the government for the carriage of what is called in that country free mail matter; otherwise, books, letters, and parcels franked by members of Congress. The gross postal revenue of the United Kingdom was in the last year, in round figures, 3,358,000l., exclusive of a sum of 179,000l. claimed as earned for carrying official postage, and also exclusive of 127,866l., that being the amount of money order commissions, which in this country is considered a part of the post-office revenue. In the United States there is at present no money order office. In the United Kingdom the sum of 3,358,000l. was earned by the conveyance and delivery of 593,000,000 of letters, 73,000,000 of newspapers, 12,000,000 of books. What number of each was conveyed through the post in the United States we have no means of knowing; but presuming the average rate of postage on each letter in the States to be the same as it is in England, and presuming also that letters, newspapers, and books circulated in the same proportion there as they do with us, the sum above named of 1,700,000l. will have been earned by carrying about 300,000,000 of letters. But the average rate of postage in the States is in fact higher than it is in England. The ordinary single rate of postage there is three cents, or three half-pence, whereas with us it is a penny; and if three half-pence might be taken as the average rate in the United States, the number of letters would be reduced from 300,000,000 to 200,000,000 a year. There is, however, a class of letters which in the States are passed through the post-office at the rate of one half-penny a letter, whereas there is no rate of postage with us less than a penny. Taking these half-penny letters into consideration, I am disposed to regard the average rate of American postage at about five farthings, which would give the number of letters at 250,000,000. We shall at any rate be safe in saying that the number is considerably less than 300,000,000, and that it does not amount to half the number circulated with us. But the difference between our population and their population is not great. The population of the States during the year in question was about 27,000,000, exclusive of slaves, and that of the British Isles was about 29,000,000. No doubt in the year named the correspondence of the States had been somewhat disturbed by the rebellion; but that disturbance, up to the end of June, 1861, had been very trifling. The division of the Southern from the Northern States, as far as the post-office was concerned, did not take place till the end of May, l861; and therefore but one month in the year was affected by the actual secession of the South. The gross postal revenue of the States which have seceded was, for the year prior to secession, 1,200,500 dollars, and for that one month of June it would therefore have been a little over 100,000 dollars, or 20,000l. That sum may therefore be presumed to have been abstracted by secession from the gross annual revenue of the post-office. Trade, also, was no doubt injured by the disturbance in the country, and the circulation of letters was, as a matter of course, to some degree affected by this injury; but it seems that the gross revenue of 1861 was less than that of 1860 by only one thirty-sixth. I think, therefore, that we may say, making all allowance that can be fairly made, that the number of letters circulating in the United Kingdom is more than double that which circulates, or ever has circulated, in the United States.

That this is so, I attribute not to any difference in the people of the two countries, not to an aptitude for letter writing among us which is wanting with the Americans, but to the greater convenience and wider accommodation of our own post-office. As I have before stated, and will presently endeavor to show, this wider accommodation is not altogether the result of better management on our part. Our circumstances as regards the post-office have had in them less of difficulties than theirs. But it has arisen in great part from better management; and in nothing is their deficiency so conspicuous as in the absence of a free delivery for their letters.

In order that the advantages of the post-office should reach all persons, the delivery of letters should extend not only to towns, but to the country also. In France all letters are delivered free. However remote may be the position of a house or cottage, it is not too remote for the postman. With us all letters are not delivered, but the exceptions refer to distant solitary houses and to localities which are almost without correspondence. But in the United States there is no free delivery, and there is no delivery at all except in the large cities. In small towns, in villages, even in the suburbs of the largest cities, no such accommodation is given. Whatever may be the distance, people expecting letters must send for them to the post-office; and they who do not expect them, leave their letters uncalled for. Brother Jonathan goes out to fish in these especial waters with a very large net. The little fish which are profitable slip through; but the big fish, which are by no means profitable, are caught — often at an expense greater than their value.

There are other smaller sins upon which I could put my finger — and would do so were I writing an official report upon the subject of the American post-office. In lieu of doing so, I will endeavor to explain how much the States office has done in this matter of affording post-office accommodation, and how great have been the difficulties in the way of post-office reformers in that country.

In the first place, when we compare ourselves to them we must remember that we live in a tea-cup, and they in a washing-tub. As compared with them we inhabit towns which are close to each other. Our distances, as compared with theirs, are nothing. From London to Liverpool the line of railway I believe traverses about two hundred miles, but the mail train which conveys the bags for Liverpool carries the correspondence of probably four or five millions of persons. The mail train from New York to Buffalo passes over about four hundred miles, and on its route leaves not one million. A comparison of this kind might be made with the same effect between any of our great internal mail routes and any of theirs. Consequently the expense of conveyance to them is, per letter, very much greater than with us, and the American post-office is, as a matter of necessity, driven to an economy in the use of railways for the post-office service which we are not called on to practice. From New York to Chicago is nearly 1000 miles. From New York to St. Louis is over 1400. From New York to New Orleans is 1600 miles. I need not say that in England we know nothing of such distances, and that therefore our task has been comparatively easy. Nevertheless the States have followed in our track, and have taken advantage of Sir Rowland’s Hill’s wise audacity in the reduction of postage with greater quickness than any other nation but our own. Through all the States letters pass for three cents over a distance less than 3000 miles. For distances above 3000 miles the rate is ten cents, or five pence. This increased rate has special reference to the mails for California, which are carried daily across the whole continent at a cost to the States government of two hundred thousand pounds a year.

With us the chief mail trains are legally under the management of the Postmaster-General. He fixes the hours at which they shall start and arrive, being of course bound by certain stipulations as to pace. He can demand trains to run over any line at any hour, and can in this way secure the punctuality of mail transportation. Of course such interference on the part of a government official in the working of a railway is attended with a very heavy expense to the government. Though the British post-office can demand the use of trains at any hour, and as regards those trains can make the dispatch of mails paramount to all other matters, the British post-office cannot fix the price to be paid for such work. This is generally done by arbitration, and of course for such services the payment is very high. No such practice prevails in the States. The government has no power of using the mail lines as they are used by our post-office, nor could the expense of such a practice be borne or nearly borne by the proceeds of letters in the States. Consequently the post-office is put on a par with ordinary customers, and such trains are used for mail matter as the directors of each line may see fit to use for other matter. Hence it occurs that no offense against the post-office is committed when the connection between different mail trains is broken. The post-office takes the best it can get, paying as other customers pay, and grumbling as other customers grumble when the service rendered falls short of that which has been promised.

It may, I think, easily be seen that any system, such as ours, carried across so large a country, would go on increasing in cost at an enormous ratio. The greater is the distance, the greater is the difficulty in securing the proper fitting of fast-running trains. And moreover, it must be remembered that the American lines have been got up on a very different footing from ours, at an expense per mile of probably less than a fifth of that laid out on our railways. Single lines of rail are common, even between great towns with large traffic. At the present moment, February, 1862, the only railway running into Washington, that namely from Baltimore, is a single line over the greater distance. The whole thing is necessarily worked at a cheaper rate than with us; not because the people are poorer, but because the distances are greater. As this is the case throughout the whole railway system of the country, it cannot be expected that such dispatch and punctuality should be achieved in America as are achieved here in England, or in France. As population and wealth increase it will come. In the mean time that which has been already done over the extent of the vast North American continent is very wonderful. I think, therefore, that complaint should not be made against the Washington post-office, either on account of the inconvenience of the hours or on the head of occasional irregularity. So much has been done in reducing the rate to three cents, and in giving a daily mail throughout the States, that the department should be praised for energy, and not blamed for apathy.

In the year ended June 30, 1861, the gross revenue of the post-office of the States was, as I h............
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